Welcome to Joy By Loop. By accessing our website or placing an order, you agree to the following Terms and Conditions. Please read them carefully.

Definitions

Store / Joy By Loop: The online shop specializing in handmade knitted and crocheted products in Kuwait.

Customer: Any individual who visits the website or places an order.

Products: All handmade items including accessories, décor pieces, apparel, and custom-made items.

Nature of Handmade Products

All products are handmade, meaning:

Each piece is unique and may slightly vary in size, shape, or color from the photos.

These variations are normal and considered part of the charm of handmade craftsmanship.

While we strive to display accurate photos, colors may vary due to lighting or screen differences.

Orders & Payment

Customers must provide accurate and complete information when placing an order.

Accepted payment methods include KNET, credit/debit cards, or any other payment option listed on the website.

The store reserves the right to cancel any order due to technical issues, stock availability, or incorrect pricing.

Pricing

All prices are listed in Kuwaiti Dinar (KWD).

Prices may change without prior notice, but the price at the time of purchase will be honored.

Preparation & Production Time

Due to the handmade nature of the products, some items require production time before shipping.

The estimated preparation time will be stated in the product description and may vary between items.

Custom-made orders may require additional time; customers will be informed if needed.

Shipping & Delivery

Delivery is available within Kuwait only (unless otherwise stated).

Delivery times may vary depending on preparation time and customer location.

Joy By Loop is not responsible for delays caused by the delivery company or circumstances beyond our control.

Customers must provide an accurate delivery address; any extra costs resulting from incorrect information will be the customer’s responsibility.

Cancellation, Returns & Exchanges

Due to the handmade nature of the products, orders cannot be canceled once production has begun.

Returns or exchanges are only accepted if:

The product arrives damaged, or

The wrong product is delivered.

Customers must report any issue within 24 hours of receiving the order and provide clear photos.

Custom-made products are non-refundable and non-exchangeable under any circumstances.

Liability

The store is not responsible for damage caused by improper handling, washing, or storage of the product.

Care instructions are provided with each product or listed in the description and must be followed.

Privacy

Customer information is kept confidential and will only be shared with third parties when necessary to complete the order (e.g., delivery services).

Governing Law

These Terms & Conditions are governed by the laws of the State of Kuwait. Any disputes will be handled by the competent Kuwaiti courts.